Frequently Asked Questions

Partner's Frequently Asked Questions

The most common questions we're asked about Diversity are below, if your question is not there, please use the form to contact us.

Can I brand the CMS/Product?

No. Diversity is not a "white label" service, so you cannot claim the software to be owned or development by yourselves. It's a Partnership between you and us, whether or not you tell your clients you're using Diversity is up to you, and certainly for smaller projects/sites, they may never need to know, but the whole Partnership relationship is to offer a better way of working on web projects that require input and at some point that may involve us in conversation with your client under your management.

At its basic level, we see it the same way as any designer using Wordpress, Drupal or any other CMS service, clients know you using our software but are using you to consult, design and manage it for them.

At its more complex level, unlike other services, we can customise the whole experience and offer a greater degree of individual development at the core level of the CMS than most other services. The ultimate aim is for you and your clients to know that that level of flexibility and growth exists using a Diversity package.

Who are these Webfibre people?

Webfibre are the owners and developers of DiversityCMS. Where as Webfibre.net offers the hosting platform, technical support and development services for each Diversity package, we offer the front-end support and design for clients, partners and all other enquiries. In essence, we're one and the same company but with two different and distinct roles that made more sense to brand differently for our target audience.

Can my clients contact you directly?

Only in special or agreed circumstances. Never will be undertake work unless you've first agreed to it.

Who manages the project?

That's you again, unless you ask us to take ownership of a task/project/phase on your behalf.

Simply put, it's your client, we work on your behalf and to your requirements. Look at the roles this way:

You consult with the client on their web project. You can involve us at an early state assist in the specification.
You create the design proofs and finals for your client.
We develop the site from your visuals in (X)HTML(5) and CSS 2/3.
We add any advanced front-end or back-end features.
You liaise with your client on arranging sign off for the site.
You train the client in using the CMS or retain that as a "service" you offer.

At any point during the first two phases, you can contact us for assistance and advice on creating the proofs which will have some impact on how the site is developed using the CMS. We need to ensure what you've designed for your client is within the boundaries of your chosen package and doesn't require any additional development.

How does the support work?

In most cases the support for the CMS and it's associated features can be managed by you. Many of our partners simply don't need much more support than that from their clients.

We don't expect and don't want your clients to call us directly for support on using the CMS or for adding new features, we'll always direct them back to you as that's a service you can offer and charge for.

The only time we'll contact your clients, and everyone else's, is if there's an urgent system issue that needs an immediate alert sent out. In all other cases, we'll aim to give you the details first to pass on.

Do you market directly to my clients?

No. Any new features or services are first sent to you to pass on to your clients. However, we cannot prevent clients looking at our Diversity site and seeing what else we offer, but as a Partner, you'll get discounted prices. If we know they are your client, or we find out later, we will always redirect them back to you.

What additional costs are there for using Diversity?

None. Zilch. Zero. Nada. Sod all.

The cost we quote you in the Partners price list, or from a customised quote and/or specification, is it. It's our costs minus the services you offer (consultation, project management, design etc.).

There's no annual or monthly fees. There's no additional cost for support or advice. If you've not sold something, then we don't get paid for doing nothing!

The only time we add costs, in addition to the ones quoted, is if you require additional work since the last quote, require a change of scope (CoS) specification for additions after a site has gone live, or require a more in-depth specification for very large projects.

What revenue streams does that leave me with?

Partners have charged, in addition to our costs, for the following services:

Consultation on design aspects of their clients site (research, competitor evaluation etc.).
Project Management.
Proofing of web designs and wire-framing.
Final design's for client sign off.
Training on the CMS, on-site and off.
Management of the content in the CMS rather than the client doing it.
Updates to page templates by designers with average Html skills using the toolkit (usually doesn't involve us more than advice).
Design and implementation of new templates and site content/areas.
Post live and later date SEO campaigns with email shots, web based landing pages and usage tracking using the statistical service proved by us or a 3rd party (Google Analytics for example).

Seriosuly, all this in one package?

Yup! Just to be sure, each Diversity package covers the following services based on the level purchased:

Domain Management

Purchase and advanced DNS management.
Back up DNS servers.
Automatic DNS redirection for failed/timed out servers.

Hosting

Web hosting for ASP.NET (required for CMS) and PHP mash-ups.
E-Mail hosting with POP, Microsoft Exchange ActiveSync and Webmail.
All hosting on our own servers (no 3rd party reseller accounts!) or on your own dedicated server for just your clients taking advantage of all of our other services.

Backup

Backup of web sites and database (frequency dependent on package purchased).
Fall over replacement server either manual or automatically detected. Not part of a standard package please contact us as it requires a specific set up.

Content Management System (CMS)

Modern and cutting edge management of site content.
A preview site for testing and a live site for public viewing.
Designers toolkit for adding new editable regions, templates and pages.
Advanced plug-in architecture for extending the CMS with developer API and designer Toolkit.
Plus all these too!

Web design and development

Front-end Html development of your designs using modern design practices.
DDA and WCAG 1/2 support. More compliance at cost.
Site tested on all major browser platforms (IE7/8/9, FF3/4, Safari 4/5, Chrome). More platforms/devices at cost.
Front-end development using JavaScript, jQuery and other scripted technologies.
Access to more complex software engineering services for advanced web development.

Support & Advice

Technical support for hosting.
CMS support on usage and best practice (content and Toolkit).
Advice on adding new sections, features or advanced services.

How long does a site take to develop?

If you've done any client work yourself, then you know that's like asking how long is a piece of string, and usually any delays lay with the client. But to give you an example, assuming you've given us signed off designs (which is the only point at which we start our work) and we whack in example content rather than sign off content (which you or the client can do later):

Small, basic brochure site, up to 20 pages, between 5 and 10 templates: 3-5 working days.
Bigger brochure site with galleries, News, Events and other standard content features with up to 50 pages and around 20 templates: 5-10 working days.
Larger site with e-commerce or with intermediate development plug-in requirement, around 100 pages with 50 templates: 20 - 30 days.
Bigger sites with customised plug-ins, services, features: typically we manage this in phases, getting sign off and usually payment for each phase completed. Anywhere from between 30+ days and six months.

These times are estimates and other factors may get in the way, but these are the times we've done on previous projects.

We only ever start a project once you get sign off on the designs. Any changes made to the designs after sign off may incur an additional cost.

What are your payment terms?

30 days from us completing the site. You can either pay us upfront and claim the cost back from your client, or ensure you bill your client a few days before we're done.

Note, all CMS access is granted on an initial 30 day licence from going live. The CMS will automatically refuse access if payment is not received within 30 days, so it's important to ensure your billing is on time. If you have issues with payments, you need to contact us as soon as possible.

Say that again about licences?

Sure. We're always honest and upfront, so here's the deal.

There are 3 types of licences:

Development Licence
While we or you are developing the client website, the development licence allows access to the password protected preview site plus all CMS features, you just can't publish to the live server. Since we're developing, testing and showing progress, that's fine.

Gone Live! First Month Licence
If we're billing you upon completion of the site build rather than paid upfront, or we've agreed to a part or phased payment scheme, the CMS launches the live site with a 30 day licence in accordance with our payment terms. If payment is not received by the end of the 30 days, live publishing is revoked and access to the CMS is limited until payment is received.

Full Annual Licence
The reminder of the licence is then activated for remaining months of the year, since the payment was received within the 30 days. If you payment is made upfront, that's 12 months from the "gone live" date. If it's 15 days in of the first 30 days, then that's 11 months plus the remainder of first month. If your payment reaches us after the 30 days limitation, then it's still 12 months from the "gone live" date, not the date we received your late payment.

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